Members of our non-clinical teams are the first point of contact for patients and as such are integral in improving access to services. ECN involves triaging and offering alternative care paths to patients who expect to see a GP or nurse. ECN will improve health outcomes for the practice population by releasing valuable clinical time and resources and by proactively targeting, encouraging and navigating appropriate patients towards wellbeing and social services.

• Understanding what practice based ECN role entails and is designed to deliver
• Supporting teams implement ECN
• Supporting ECN staff navigate the professional requirements and autonomous work practices