Managing conflict confidently, staying calm and professional, and achieving the best outcomes for everyone involved are critical skills for anyone working in Primary Care. By equipping yourself with the right tools, you can enhance your ability to de-escalate challenging situations and maintain professionalism in even the most difficult interactions.

This 30-minute talk is designed to provide practical tools for everyday interactions, boosting your confidence and capability in effectively handling conflict with angry, abusive, or simply frustrated and upset patients.

Join us for this workshop, where you will learn:

·       De-Escalation Techniques to Empower Your Team: Discover proven methods to share with your team, ensuring everyone is equipped to handle challenging situations calmly and confidently.

·       Maintaining Composure Under Pressure: Explore strategies to stay composed and in control, even when you’re under fire.

·       Communicating Effectively with Unhappy Patients: Gain insights into how to communicate clearly and empathetically with patients who are upset, turning difficult conversations into constructive ones.

·       Avoiding Common Triggers: Identify key triggers to avoid and learn simple words and phrases that can make a big difference in calming tense situations.

·       De-Escalation Techniques to Empower Your Team: Discover proven methods to share with your team, ensuring everyone is equipped to handle challenging situations calmly and confidently.

·       Maintaining Composure Under Pressure: Explore strategies to stay composed and in control, even when you’re under fire.

·       Communicating Effectively with Unhappy Patients: Gain insights into how to communicate clearly and empathetically with patients who are upset, turning difficult conversations into constructive ones.

·       Avoiding Common Triggers: Identify key triggers to avoid and learn simple words and phrases that can make a big difference in calming tense situations.

• •Equip yourself with the tools to manage conflict with confidence
• •Key takeaways for your Team: Gain de-escalation techniques that can be shared with your team, empowering them to manage difficult situations effectively.
• •Improved Communication Skills: Learn how to communicate empathetically and clearly with unhappy patients, transforming potentially negative interactions into positive experiences.