Using quality improvement to improve the claims process
A back to basics brief on how a Quality Improvement approach can be used to improve a claims process. Using the example of the PPA / FP34 claims process we will walk through the use of PDSA cycles and Processing Mapping to test iterative change to improve efficacy and efficiency of the process.
- Quality Improvement in Action
- PDSA Cycles
- Process Mapping
- Measures for Improvement