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Using quality improvement to improve the claims process

Best Practice Birmingham 2022 Programme

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Using quality improvement to improve the claims process

13 Oct 2022
Business Services Hub

A back to basics brief on how a Quality Improvement approach can be used to improve a claims process. Using the example of the PPA / FP34 claims process we will walk through the use of PDSA cycles and Processing Mapping to test iterative change to improve efficacy and efficiency of the process.

  • Quality Improvement in Action
  • PDSA Cycles
  • Process Mapping
  • Measures for Improvement
Speakers
Daniel Vincent, Chief Executive Officer - Enhanced Primary Care