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Primary care case studies and blogs

17 Feb 2021

Primary care case studies and blogs

Primary care case studies and blogs

Primary care networks have been working extremely hard throughout the pandemic to ensure patients continue to receive the best possible care. We asked PCNs to get in touch and share their examples of how practices and services have adapted as a response to national pandemic restrictions.

Primary care networks have been working extremely hard throughout the pandemic to ensure patients continue to receive the best possible care. We asked PCNs to get in touch and share their examples of how practices and services have adapted as a response to national pandemic restrictions.

A series of case studies were subsequently produced showcasing some of this work. These include a look into newly established 'drive thru' flu clinics as a safe alternative to visiting the GP surgery,  a volunteer delivery service for remote monitoring equipment, to enable patients to monitor their own health at home and how pulse oximetry is supporting general practice using the Oximetry @home model. 

A number of blogs have also been written by primary care colleagues, including one which explains how the Lewisham Primary Care BME Network worked with the Do No Harm Collective to create coronavirus resources designed specifically to support BME communities and how Director of Nursing Julie Carrick is working to promote the role of the nurse across her PCN.

GPs are being looked after and supported with NHS #LookingAfterYouToo coaching service

NHS England and NHS Improvement launched their confidential coaching service #LookingAfterYouToo in April 2020, at the outbreak of the Coronavirus pandemic.

Since then, over 7,000 sessions have been booked with experienced coaches as the primary care workforce continue to face unprecedented challenges and ongoing pressures, both personally and professionally.

All coaching is individually tailored to the needs of the coachee and the service is highly rated.

One salaried GP who accessed the service was very new to their practice and the role when the COVID-19 lockdown began in March 2020.

The GP was asked to be the COVID-19 response lead which “involved putting a lot of systems in place so people knew what to do to respond to the crisis yet maintain the flow of the practice and patient care delivery.”

The practice had to transform many of their protocols overnight. This was difficult for them, as they were still new at the practice, and had not even met some of the patients they were doing their best to deliver care to. Alongside ensuring patients understood what the implications of COVID-19 meant for patient care, they were also “continuing daily huddles to support practice staff”.

Although they had not used coaching before, others in their professional network had spoken very positively of the impact that coaching had for wellbeing and professional practice, and they say: “I always thought that I would try coaching at some point, but COVID-19 accelerated this for me.”

They say: “The coach was hugely interested in what was going on for me, they were incredibly engaged, and asked really insightful probing questions. The coach was able to get to the crux of the situation very quickly, and really did help me to understand that everyone’s perspective is important.”

They reported that the coach was able to provide a range of strategies for helping to develop conversational techniques in difficult situations, including finding a range of commonalities in the situation and looking positively to consider the next steps and working towards solutions.

The GP found that the strategies were very easily applicable in the practice and could be applied in a range of situations that they found themselves in.

“The coaching provided the opportunity to take time for myself in what was a very stressful situation … I understand the importance of wellbeing at work, and if it has helped me then it can only be a good thing.”

Coaching sessions are available Mondays to Fridays between 08:00am – 10:00pm and on Saturdays and Sundays between 10:00am – 6:00pm.

Find out more about #LookingAfterYouToo: www.england.nhs.uk/looking-after-you-too
View all Best Practice Bulletin: Edition 7
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