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Best Practice Webinars

In conversation with


Organisers of the Best Practice Show are delighted to present the webinar series: Best Practice in Conversation with... 

Join our panels of experts in conversation each week, during the free, live webinar or re-watch the 20 webinar recordings below.

Each webinar has been co-produced with a longstanding show partner, including: The DDA, NHSX, The PCC, The PCCS, The NAPC, Soar Beyond, Practice Managers Association and many more.

Scroll down to see the full list of upcoming and on-demand webinars.

Past webinar with iPlato

Regional COVID-19 & Emergency Patient Communication, 22nd September 2020, 12:30-1:30 PM

Giving CCG/STP access to instant and consistent patient communication for COVID-19 or other emergency direct engagement.

As a result of COVID-19, primary care services have changed rapidly to adapt to the needs of the crisis. As a result, over 60% of patients are now required to follow new processes to secure an appointment with their GP, whilst one in ten believe their GP practice is closed. 

The webinar features the outcomes of a study which investigated patient understanding of what services are currently available and patient satisfaction with the current situation. The need for regional patient communications is highlighted, and solutions to address the key issues, without impacting valuable staff time, are discussed.



Past Webinar with The DDA

NHSBSA'S Manage Your Service (MYS) Portal, 16th September 2020, 1:00-2:00 PM

An overview of the NHSBSA’s Manage Your Service online portal.

Key learning points:

1. What MYS is
2. How MYS has been utilised 
3. The Benefits of MYS
4. How MYS could potentially benefit Dispensing Doctors


Past Webinar with Nestle

The Crying Infant, 9th September 2020, 12:30-1:30PM

Difficulties can manifest as regurgitation, colic, constipation or behavioural changes. The causes are often unclear, however physiological immaturity or an inability to break down certain components in milk may be responsible.

This webinar focuses on the following topics –colic, reflux, lactose intolerance, cows’ milk protein allergy and where relevant, the NICE clinical guidelines. The webinar will discuss possible causes and management techniques, that can help you to provide reassurance for parents.

Evidence suggest that it can take an average of 10 weeks and 4 visits to a healthcare professional to get a diagnosis of cows' milk allergy (CMA).1 
Our speaker will discuss how to identify the common signs and symptoms of cows' milk allergy and which pathways and tools can be used to aid diagnosis. You will understand how to manage cows' milk allergy in the community. 


Past webinar with PCCS

At the Heart of Diabetes

Recorded: Tuesday, August 25, 2020 · 7:00 PM 

Presented by: Kevin Fernando, GP Partner and GP with Specialist Interest in Diabetes & Medical Education

Cardiovascular disease is the leading cause of death in people living with type 2 diabetes. Since concerns were highlighted with rosiglitazone, it was made mandatory for all new diabetes drugs to prove their cardiovascular safety.

Somewhat unexpectedly, not only was cardiovascular safety established with certain newer diabetes drugs but also cardiovascular superiority compared to placebo i.e. significant reductions in major adverse cardiovascular events.

This webinar will summarise key take-home messages from all the published diabetes cardiovascular outcome studies to date, how these studies have changed guidelines and what the implications are for primary care.

Delivery of this webinar is supported by Data4NHS.


Past Webinar with Skills for Health

Effective Workforce Planning In Primary Care – Can We Face The Future Without It? 19th August 2020, 12:30-1:15pm

Co-produced with Skills for Health, a not-for-profit organisation committed to the development of an improved and sustainable healthcare workforce across the UK.

This interactive session will give insights into effective workforce planning in the context of the evolving primary care sector.

Skills for Health’s workforce planning experts will help you to develop an understanding and awareness for more effective workforce planning to support sustainability of services fit for the future.

Other learning outcomes include understanding what support is needed to build your capacity and capability to workforce plan more effectively.

The expert panel includes:

  • Jan Parfitt, Senior Workforce Consultant, Skills for Health
  • Andrew Lovegrove, Senior Workforce Consultant, Skills for Health
  • Andrew Eynon-Lewis, GP and Primary Care Dean, Health Education England South West
  • Julia Taylor, Advanced Clinical Practitioner (Nurse)/GP Trainer, GP Training Programme Director, Primary Care Clinical Lead, Derbyshire ACP Strategy Group, Clinical Advisor HEE Primary Care Team, Health Education England & Lister House Surgery
  • Carrie Biddle, Health Education England SW Regional Head of Allied Health Professionals (AHPs), Health Education England
  • Martin Giddy, Primary Care Training hub business manager, Health Education England


Chaired by Dr Benedict Eccles, Head of Practice at Skills for Health, this session will engage with the panel of multidisciplinary experts, exploring some of the key challenges in relation to workforce planning in primary care, identifying suitable ways forward and providing opportunities for a Q&A with the audience.

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Past webinar with PCCS

What’s New in the World of Lipid Management; a Guide to the Future

Recorded: Tuesday, August 18, 2020 · 7:00 PM 

The 4th Best Practice webinar with PCCS.

Presented by: Dr Derek Connolly, Consultant Interventional Cardiologist

There is now categorical evidence that lowering LDL cholesterol reduces major adverse cardiovascular events in patients who have had previous events. Historically we have only had statins but more recently we have had the benefit of ezetimibe and the PCSK9 inhibitors. Soon there will be a fourth agent to lower LDL-cholesterol called bempedoic acid. There are also therapies coming to reduce lipoprotein [a]. The REDUCEIT study suggested that highly concentrated fish oil may also have a role.

This all suggests that cholesterol reduction has become easier and is more suited to whole populations because of the variety of therapies available. There is also increasing evidence that lifetime exposure to high LDL levels is more important than short time exposure. It therefore makes sense that long-term exposure to cholesterol reducing agents also gives better results.

Using molecular biology techniques there is evidence that polygenic polymorphisms account from most of the high-risk patients. Increasingly molecular biology will have a role to play and identifying those at highest risk. We have therefore come along way in cholesterol management with the promise of more therapies to come.

Delivery of this webinar is supported by Sanofi.
Sanofi have had no input into the selection of speaker or content.

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Past Webinar with Vitalograph

Spirometry Certification, 12th August 2020, 12:30-1:30pm

Spirometry is a key diagnostic investigation at the forefront of respiratory disease diagnosis and management. Therefore it is imperative that practitioners are suitably trained to the correct standards in the performance and interpretation of spirometry. This webinar will highlight the importance of performing quality assured diagnostic spirometry, how to become spirometry certified and being on the spirometry register.

Key Learning Points:

1. Types of certification available  
2.Why is it important to undergo the correct certification 
3. Importance of the spirometry register 



Past Webinar with GDPQ

Why Primary Care Must Not Waste This Critical Opportunity, 6th August 2020, 12:30-1:30pm

COVID-19 has brought about a seismic change in how Primary Care operates with reports estimating that digital adoption alone accelerated a staggering 5 years in just eight weeks.

The NHS and Primary Care have admirably risen to the challenges of the past four months and out of adversity has come incredible innovation. However, as with any rapid shift in practices there is the need to ensure that the changes are being delivered in a manner that address the long term challenges and not just the short term needs.

For example how should Practices handle the huge amount of patient data they can now access, how do they maintain GDPR compliance and how is their professional indemnity affected by video consultations are just a few of the myriad of questions Primary Care now face.

Critical Lessons Primary Care Must Learn From

With Primary and Community Care are under greater pressure than ever before, this webinar will debate how CCGs and PCNs can:

• Create better patient-led experiences
• Maintain compliance and best practice standards
• Address GP retention
• Remove barriers to sustainable digital modernisation
• Improve workforce planning



Past Webinar with The DDA

Avoiding wrong group movements and other reimbursement mishaps, 5th August 2020, 1:00-2:00pm

Delegates listening to this webinar will understand the administrative processes supporting collection of the NHS prescription charge and subsequent submission to NHS Business services Authority for reimbursement. The webinar will cover areas such as the new FP10 patient declarations, exemption declarations during COVID-19, exemptions relating to PA items (and where to find PA information on the dm&d) and using red separators

Learning Points

  • Become acquainted with the new-look FP10 patient declarations
  • Reduce wrong group movements through better understanding of the NHS BSA rules relating to prescription charge exemption declarations
  • Understand how PA items are defined by NHS BSA and where to find item level PA information
  • Get to know how to use the new red separators
  • How to package and submit your end of month submissions to NHS BSA




Past webinar with PCCS

Current Diagnosis and Management of Heart Failure

Recorded: Tues Jul 28th at 7:00PM

The third Best Practice webinar with PCCS.

Presented by: Dr Jim Moore, GP, The Stoke Road Surgery and Professor Ahmet Fuat, Professor of Primary Care Cardiology and GPSI Cardiology, Durham University and Carmel Medical Practice

Key learning points: 

  • Implementation of NICE guidance
  • Providing heart failure services in a pandemic
  • Expanding role of primary care - covering the new QoF indicators


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Past Webinar with Klinik Healthcare Solutions UK Ltd

Patient Flow Management - Seeing the Right Person at the Right Time with the Right Resource, 15th July 2020, 12:30-1:30pm

How technology can be used to increase the efficiency of clinical decisions.

We have developed a methodology to optimise the clinical decision-making process for safety, efficiency and patient satisfaction based upon what we term Whole System TriageTM. The principles that underpin Whole System TriageTM wherein:

  • All queries channelled through a single platform
  • Multi-disciplinary team first point of contact
  • We relentlessly measure all data from the systems in practice


Learning Outcome – Understanding of How to Deploy Whole System Triage


Past webinar with PCCS 

Managing Patients with Atrial Fibrillation during a Pandemic

Recorded: Tues Jul 14th at 7:00PM

The second Best Practice webinar with PCCS. 

Presented by: Ahmet Fuat, Professor of Primar Care Cardiology and GPSI Cariology, Durham University and Carmel Medical Practice

Key learning points:

  • Diagnosis of AF
  • National Targets for prevalence and oral anticoagulation

Stroke prevention including practical considerations of switching warfarin to a DOA

Bayer are kindly sponsoring this webinar, however have had no input into the selection of speakers or content.   

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Past webinar co-produced with NHSX

Building a Digital Primary Care Following COVID-19, 8th July 2020, 12:30-1:30pm

This session looked at the challenges and the successes of digital transformation in primary care during the COVID-19 crisis and which digital solutions will be taken forward.

Presenters Dr Matt Hoghton, Helen Crowther RN, Ann Gregory RN and Alison Taylor RN gave an overview of key programmes and new ways of working that have been implemented across primary and social care services during COVID-19.

Covering different perspectives on areas such as remote working and video consultations. Looking at how virtual check ins with care home residents and patients with learning disabilities has kept services connecting and how proxy access for care home staff has improved medication ordering.

Also covering a project on connecting with digitally exclude communities using innovative communications.

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Past webinar co-produced with The Respiratory Show:

Issues in Respiratory Disease in COVID-19 Times and Beyond, Wednesday 1st July, 12:30-13:30pm

Reflecting on the last few months and how our clinical and educational roles have changed this webinar will informally consider the diagnosis and management of respiratory disease and ask, ‘what is the new normal?’

 It will also explore respiratory disease management and the impact on children and young people.

The sessions will encourage participants to:

  • Consider if the diagnosis of respiratory disease needs lung function testing
  • Reflect on the safety aspects of testing
  • Appraise the changes in the management of respiratory disease; has it changed irrevocably and are the changes appropriate?
  • Deliberate the specific impact this changed environment had on our children and young people with respiratory disease




Past webinar with PCCS

Blood Pressure - Part of our A-B-Cs

Recorded: Tue Jun 30 at 7:00 PM

The first Best Practice webinar with PCCS. 

Presented by: Matthew Fay, Clinical Chief Executive and GP, Affinity Care PCN and The Willows Medical Practice

With a major national campaign to fight excess CVD mortality, blood pressure management is centre stage once more.

However we are in a new world and a changing NHS since the global pandemic, so how do we find those at risk and how do we treat and monitor them?

Dr Fay endeavours to give some solutions to these problems. The session shows new possible pathways of care and explain the reasons for variations from previous ideas.

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Past webinar with the DDA

Dispensing practice during the new normal in COVID-19 (England and Wales), 24th June 2020, 1:00-2:00pm

Safer practice in de-escalation, How to keep staff safe and your dispensing open during the new ‘normal’

Shielded patients: Understanding your role in medicines supply to shielded patients

Pharmaceutical Needs Assessments. Understanding their role in the delivery of the local pharmaceutical network, and the implications for your dispensing list

Learning outcomes:

In England and Wales

  • NHS Test & Trace

Understand its implications for business continuity
Implement safer dispensing

  • Understand the NHS delivery services in England and Wales

Who, what, when, where, how (process) and payment

Working with the NHS delivery service providers – How to maintain a robust audit of medicines supply and keep patients safe and supplied with medicines 

  • Pharmaceutical Needs Assessments

Understand the role of PNAs in pharmaceutical services planning

  • Know the pitfalls for your dispensing list

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Past webinar with the PCC

Learning from COVID-19 – Capturing Changes for the Future, 10th June 2020, 12:30-1:30pm

The Covid-19 crisis has accelerated the transformation of care, with pressures on workforce driving practices to work together, with other partners and in different ways.

Practices have changed the way they do many things, and it is likely that they will retain some of the new ways of working when the peak has passed.

So what will stay and what will go?  For PCNs there needs to be time to reflect and consider:

  • Where are we now
  • What has worked well
  • What do we want to keep doing that we have now
  • What have we learnt

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Past webinar with 


Digital Nursing - 3rd June 2020, 12:30-13:30pm

The 5th webinar in the Best Practice in Conversation with series, will explore how nurses across the country are driving transformational change and adapting rapidly to new ways of working.

Join us in a discussion on how we deliver care, engage with patients and connect with other services during the crisis and what we hope to continue after.

The expert presenter:

  • Dr Natasha Phillips RN, CNIO, NHSX
  • Ann Gregory RN, Clinical Nurse Advisor, NHSX
  • Helen Crowther RN, Clinical Nurse Advisor, NHSX


Learning outcomes:

  • What services are available to staff and patients to support better care
  • Where to find more information
  • Key guidance documents, policy and support
  • Future vision

If you’re curious about the digital transformation of nursing, register now to hear from our leading experts from NHSX.

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Past webinar with the 

National Association of Primary Care

Positive learning from the disruptive landscape of COVID-19 - 27th May 2020, 1-1:45pm

National Association of Primary Care will explore how crisis management of the pandemic has resulted in population health management initiatives being implemented at an unprecedented scale and pace, including the identification, and shielding of vulnerable patients and testing of keyworkers.  

A population health approach to primary care, a key focus for the NAPC, will also be vital as the UK comes out of its first wave of COVID-19 to be faced with a huge backlog of unmet health and wellness needs.

Learning outcomes include sharing best practice on what has worked specifically in East Grinstead and other experiences including child immunisation programmes.


Past webinar with Soar Beyond:

Successfully Recruiting and Integrating the Clinical Pharmacist  - 20th May, 12:30-1:30pm

A MUST-listen for organisations who are thinking about getting back to BAU and start to plan utilisation of your ARRS (Additional Roles Reimbursement Scheme) funding. 

This webinar, shared best practice for PCN business and practice managers on:

• How to best utilise the skillset of a pharmacist to reduce workload, drive income and improve patient care

• Successfully overcoming challenges of virtually recruiting your clinical pharmacist to maximise the ARRS funding opportunity

• Supporting and accelerating the value your clinical pharmacist can bring and how to measure success
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Past Webinar with Practice Managers Association:

Practice Management During the Pandemic - 13th May 2020, 12:30-1:30pm

The Practice Managers Association in a Q&A session with three of the UKs most respected practice managers reflect on the challenges in primary care during the current Coronavirus and the lessons being learned to enhance the future delivery of GP services.

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Testimonial: "This is my second Best Practice Webinar – I enjoyed last week's very much and looking forward to the next one" – Practice Manager

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Past Webinar with the DDA:

The Emergency COVID Regulations - And Your Dispensary - 29th April 2020, 1-2pm

This webinar will combine expert insights and support to help you navigate the emergency COVID regulations affecting dispensaries, in particular, dispensing when local pharmacies are closed, the NHS commissioned delivery service and payment processes.

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