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Best Practice Programme 2023

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The Modern General Practice Model

12 Oct 2023
Best Practice Workshop Theatre

This considers the patient journey from first contact with their practice through to consultation, the enhancing 'operating models' practices have adopted and how those can be supported by choosing effective / appropriate, well-integrated online consultation tools. 

Covering NHS England research on the usability and accessibility of online consultations tools for patients, how online consultation tools are used by practice teams and the importance of high-quality user experiences for patients and staff.

Speakers
Minal Bakhai, GP and Director for Primary Care Transformation - NHS England
Gemma Cox, practice manager - NHS England
Jonathan Cooper, Facilitator - NHS England
Ruth Wilson, Head of Performance and Contracts - Modality Partnership Hull PCN
Caroline Rawcliffe, Place Programme Manager - Hull Health and Care Partnership

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