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Best Practice Programme 2023

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Customer and Conflict Management

12 Oct 2023
PMA Theatre

Post pandemic we have seen a sharp rise in patient complaints. We will consider how and why conflict may arise between staff, patients or their carers and will consider and reflect on ways to manage this. All health care staff must be supported to develop their skills and confidence to provide excellence in customer service, to better manage challenging situations and build cohesive relationships. 

Mairead Roche, Practice Management Consultant - PMA

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