What does the “Delivery plan for recovering access to primary care” mean in practice!

This session reflects on the four key deliverables:
1. Empowering patients, which includes: improving information and NHS app functionality, increasing self directed care and expanding community pharmacy services
2. Implementing ‘Modern General Practice Access’ which covers: better digital telephony, facilitating online requests, and faster navigation, assessment and response 
3. Building capacity, which looks at: expanding and retaining the workforce and higher priority for primary care in housing developments 
4. Cutting bureaucracy, which includes: improving the primary-secondary care interface and building on the Bureaucracy Busting Concordat.

This session focuses on high level hints and tips on how quality improvement tools can be used to “deliver the art of the possible”