Primary care teams across the UK continue to face rising demand, workforce pressure and increasing operational complexity — yet many practices remain uncertain about how to fully utilise ARRS roles effectively and sustainably.

 

In this practical case-study session, Mateen Ellahi shares how Elm Tree Medical Centre redesigned workforce delivery using ARRS roles, external pharmacist support and wider operational changes to increase capacity and support more sustainable ways of working.

 

Rather than focusing on theory or contract detail, the session will explore the real-world decisions, challenges and lessons learned from implementing these changes in practice.

 

Attendees will gain insight into:

 

How ARRS roles were deployed strategically within the practice

Integrating external pharmacist and medicines management support

What worked well — and what created additional pressure

Practical lessons around workforce redesign and operational delivery

How practices can approach ARRS more realistically and sustainably

 

Grounded in frontline experience, this session is designed to provide honest, practical learning for practices navigating workforce and capacity pressures in 2026.