Advice & Guidance is increasingly being used to reduce outpatient referrals and manage demand across the primary-secondary care interface. However, many clinicians remain uncertain about referral thresholds, clinical responsibility and how to respond when referrals are redirected back into primary care.

 

In this practical, case-based session, you will explore how Advice & Guidance is changing referral pathways and what this means for clinical decision-making in everyday practice.

 

The session will explore:

 

When to use Advice & Guidance appropriately

What to do when referrals are rejected or redirected

Understanding clinical responsibility and documentation

Recognising situations where escalation remains necessary

Managing uncertainty whilst protecting patient safety

 

Through real-world examples and discussion, attendees will gain practical strategies to navigate referral complexity more confidently and safely.