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Dealing with challenging patients

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Dealing with challenging patients

09 Oct 2019
Future of General Practice

Various studies have shown that the prevalence of challenging consultations with patients is between 15-30%. The talk will focus on the types of challenging patients, the components of a difficult clinical encounter and some strategies to consider in dealing with challenging patients.

  • Identify when a consultation is challenging
  • Understand the types of challenging patient
  • Understand the components of a difficult consultation
  • Understand some strategies to assist with dealing with challenging patients
Carol Chu, Medico-legal adviser - MDU