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Key skills in urgent care

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Key skills in urgent care

09 Oct 2019
Nursing Theatre 2
Advanced Practice

With the new GP contract requiring all Primary Care Networks to deliver extended hours, practice nurses of all levels are more likely to find themselves working as part of an urgent care team in general practice. Furthermore, nurses are increasingly interested in adding variety to their career by working for new Integrated Urgent Care/Out of Hours services, delivered by multiple providers. Either way, having the crucial structured assessment skills to manage patients safety and efficiency on first-contact in either setting is an absolute must for general practice and community-based nurses of all levels.

  • This session will be divided into three parts:
  • Part 1: Telephone assessment consultation
  • •Purpose and aims of telephone consultation in urgent care
  • •Structure and content of telephone consultations
  • •Use of probing questions for specific presentations
  • •Overview of the RCGP Urgent and Emergency Care Clinical Audit Toolkit
  • Participants will be presented with a framework for structuring their own practice and assessing the quality of individual clinician – patient interactions in urgent care settings.
  • The toolkit is freely available to download and be used by individuals and provider organisations.
  • https://www.rcgp.org.uk/clinical-and-research/resources/a-to-z-clinical-resources/urgent-and-emergency-care.aspx
  • Speaker: Simon Browes, Nurse Consultant & Programme Director, NEMS Health Partners, Nottinghamshire Alliance of Training Hubs, Honorary Assistant Professor, University of Nottingham School of Health Science and Chair, Professional Nursing Committee, Royal College of Nursing
  • Part 2: Key Points in Assessing Children in unscheduled and urgent care settings
  • Speaker: Andrew Winrow, Consultant Paediatrician, Kingston Hospital NHS Foundation Trust
  • Key points to include:
  • •Value of initial triage assessment
  • •Getting the most out of your history taking
  • •Tips for your focussed clinical examination
  • •Concluding the consultation and safety nets
  • •Lessons and feedback from local nurse practitioners
  • Part 3: Q&A with both speakers
Andrew Winrow, Consultant Paediatrician - Kingston Hospital NHS Foundation Trust
Simon Browes, Chair, RCN Professional Nursing Committee; Honorary Assistant Professor - University of Nottingham School of Health Sciences