Beacon Medical Group Primary Care Home – multi-disciplinary team working in action
Bringing together new roles and scaling up an urgent care team for a primary care network can present a host of challenges. At Beacon Medical Group Primary Care Home, a practical multi-disciplinary team framework was developed by its advanced clinical practitioner – the first paramedic practitoner to work full time in primary care – to help the group tackle the high demand for appointments (more than 200 a day) and support its evolving and expanding urgent care team. As part of the framework, clear expectations were set for new emerging roles, the whole team (GPs, practice pharmacists, advanced paramedic practitioners, advanced nurse practitioners and a minor illness nurse) were involved in its development and time set aside for resilience, reflection and growth. The PCH championed its team members to patients and neighbouring practices. Additional training time enabled students including trainee pharmacists, paramedics and nurses to witness the team’s work and they now see the new model as offering a place to develop their careers in the future.