East Mendip Primary Care Home – the story of a maturing PCN
This is the story of Frome Medical Practice which has pioneered an enhanced model of primary care. In 2013 it set out to improve patient care and improve the working lives of those working in health and social care. Recognising that many vulnerable and socially isolated people would benefit from support other than medical interventions, the Frome practice established a care coordination hub to provide a more holistic approach to care. Based in the practice’s state-of-the-art building, the hub houses more than 130 permanent health professionals, including 30 GPs, district nurses, health visitors, a pharmacy, opticians and operating theatre. Working in a collaborative holistic way and supporting patients to make their life worthwhile, Frome Medical Practice has seen a sharp drop in emergency admission and staff have been empowered to deliver healthcare they are proud of. Working with Health Connections Mendip and Frome Town Council, there are now 1,000 connectors encouraging patients to take control of their lives. Join the session to learn from one of the most mature primary care networks.