How we are using a Patient Health Teams Model (PHT) enabled by patient segmentation (created by Connected Care using the John Hopkins Adapted Clinical Groups) and Anima online consultation software. We have an integrated RAG rating for both the problem and the patient within Anima to facilitate efficient non-clinician triage. Our PHT model of care splits patients into usual teams including a Partner, an Associate, a Physician’s Associate, a Social Prescriber and a Patient Services Liaison (member of our reception team). By using these tools, we can improve continuity, reduce clinician admin and make best use of ARRS roles.

• Understand how we can use digital tools to enable new and innovative models of care in a Primary Care setting.