Discover how structured patient access systems transform practice efficiency whilst honouring patient choice across digital and traditional access options. Learn to manage increased demand, workforce pressures, and lower patient thresholds through systematic call handling, targeted care navigation and triage.
Third-party services such as Pharmacy First support the flow by integrating structured systems that help care navigation and triage teams redirect appropriate patients away from GP appointments. This proven methodology reduces appointment demand by 35-50%, decreases practice stress, improves staff job satisfaction, and reduces absence rates. Patients receive appropriate care through the right pathway, first time.