The ARRS-funded Digital and Transformation Lead role is designed to support Primary Care Networks (PCNs) by driving improvement through technology and system change. Recruiting for this role can be challenging due to the diverse skill set required. 

Redmoor Health’s Digital & Transformation Managed Service has been built to alleviate the difficulties of recruitment while offering PCNs a wealth of digital transformation knowledge and support. With decades of experience in the NHS and an award-winning track record, Redmoor Health specialises in primary care digital & transformation initiatives. 

What's included?

Redmoor Health’s Digital & Transformation Managed Service provides comprehensive digital and transformation support through a project-based approach, tailored to the specific needs of PCNs. Our services are designed to help PCNs: 

• Enhance patient access and experience through new technology
• Collaborate for improved access, shared communications, and appointments
• Assess and improve digital maturity
• Support the sustainability of general practice services
• Utilise and improve data quality
• Increase operational efficiency and match capacity better

How we work

We categorise Digital & Transformation priorities for Primary Care into six main themes, offering a range of support to implement beneficial changes. Using our Digital Maturity Index (DMI) and Digital Journey Planner (DJP), we ensure clear deliverables, actionable insights, and measurable outcomes. 

Key Benefits

Our service is designed to provide PCNs with:

• Digital and transformation skillset: Access to a team with comprehensive expertise in digital health transformation.
• Fully managed project support: End-to-end management of digital transformation projects.
• Daily access Monday to Friday: Consistent support throughout the year.
• Virtual and in-person attendance at PCN meetings: Active participation in key meetings and sessions.
• PCN-specific training sessions: Tailored training to meet the unique needs of each network.
• Open access to our helpdesk: Ongoing support for general digital queries and issues.

• Complimentary access to specialist tools: Utilise tools like the Digital Journey Planner and Social Media Managed Service.
• Facilitation of clinically led innovation: Support for adopting effective clinical improvements.
• Scaling up plans and PCN development work: Assistance with expanding and enhancing PCN initiatives.
• Practice engagement and coaching: Engaging and training local staff to ensure successful implementation.
• Project management and data interpretation: Expertise in managing projects and interpreting relevant data.