SMART General Practice develops
'technology that understands practice'.
Developed by Dr Mark Fuller, a practising GP, to connect every part of the practice to deliver better care, every day.
SMART General Practice offers a suite of products that can be integrated independently or bundled to suit the needs of each individual practice. Our flagship product SMART Voice ensures no call waiting time, giving every patient priority access to their GP surgery and all admin tasks intelligently handled. SMART Navigation gives receptionists GP-designed clinical scripts for safe, reception-led triage, removing the need for a duty doctor and saving the NHS £4.7M in 12 months. The suite also includes SMART Consult an online consultation tool with red flag logic and Pharmacy First integration and SMART Medcheck empowers patients to know what their next steps are encouraging proactive healthcare.
"SMART Navigation has been a game changer in triaging patients, providing a clear, standardised guide to direct them to the right service. For non-clinical staff, it's reassuring to follow an approach designed with clinical insight, removing much of the guesswork and increasing confidence, especially in busy situations. Patients also respond positively, knowing their pathway is based on a robust, clinically developed tool. Overall, it supports safer, faster, and more consistent care for both patients and the clinical team." - Mia Wright, Practice Manger, Mayflower Medical Group