InTouchNow.ai began in 2019 as a human-led call centre service built specifically for primary care. What started with a single GP practice has grown organically into a trusted partner for surgeries across the UK, helping them manage rising patient demand with compassion and efficiency.

By 2022, it became clear that the future of access in primary care would need more than just people — it would need intelligent automation. So we set about building the next generation of call handling using voice AI. Designed for NHS workflows and patient needs, our AI answers calls, captures intent, and supports triage — all in natural, human-like conversation.

Today, we combine deep frontline experience with cutting-edge technology to make access fairer, faster, and more scalable — for patients, staff, and the system as a whole.