Lucy is an ILM Certified Coach, NLP Master Practitioner and Mediator, with over 18-years’ experience working in public and private sectors. She is adept at identifying and translating organisation and people needs into engaging solutions. Lucy formed The Development People with business partner Carla, they have been working with General Practice and Healthcare teams since 2015; building and delivering real-world training programmes that meet needs of staff and managers. Their aim is for all General Practice operational staff and managers, to be trained and supported so they are recognised for the professional role they play within the patient care journey.