As a registered pharmacist by profession, Nicky has had a varied and extensive career over the past 20 years. As a senior leader within PHOENIX UK, Nicky has extensive cross functional experience within key health sector business units including Senior operational and leadership roles within Retail, Service and Commercial Development, Strategic Innovation & Design, Automation and large scale project execution. Her passion throughout her career has been innovation within community pharmacy & patient care; having worked in partnership with many external organizations including the NHS, Pharma, technology and automation providers to develop value add and new strategic concepts that drive large scale change, efficiency and quality. Within her current role as Head of Consulting, she is responsible for developing a consultancy strategy to ensure the Numark membership are financially and operationally fit for the future role of community pharmacy.