Tracy is the current NAPC Practice Manager of the Year 2019/20. She has been a Practice Business Manager since 2003 and has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector. Tracy works as an associate manager for the CCG, GP Alliance and LMC leading on GPFV, practice management development and the Releasing Time for Care programme. She provides independent management consultancy services and training. Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes.