Tracy has been a Practice Business Manager since 2003 and PCN Manager since July 2019. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector. Tracy is the Practice Business Manager for Cleckheaton Group Practice in West Yorkshire and a primary care management consultant supporting practices and PCNs. She is Chair of the PMA Members Council, Practice Manager appraiser and mentor. She provides independent management consultancy services and training in all aspects of primary care. Her main areas of interest are workforce development, collaborative working, optimising the use of IT systems, improving efficiencies and streamlining work processes. Tracy is also a trustee for the Calderdale Carers Project and Inspiring the Future volunteer and an advocate for the support and care of our military veterans.