Best Practice Birmingham and Respiratory Professional Care are supported by the pharmaceutical and Med Tech industries via Grants, Sponsorship, and Exhibition packages. Sessions delivered with input from our supporters will always be marked on the programme.

A full list of confirmed supporters for Best Practice Birmingham and Respiratory Professional Care can be found here.

08 - 09 October 2025
NEC Birmingham

Co-Located Events

PMA Theatre

Best Practice Birmingham conference programme is brought to you by CloserStill Media Limited (Organiser of Best Practice Birmingham), in association with our partners and sponsors. The views and opinions of the speakers are not necessarily those of CloserStill Media Limited or of our partners and sponsors.

PMA Theatre Programme

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09:15 09:45

Professional & career development in primary care with PMA

PMA Theatre

Speakers

Stacey Chapman, Chief Operating Officer - PMA

Sarah Burrows, Chief Education Officer - PMA
10:00 10:30

The future of data in primary care

PMA Theatre

Speakers

Conor Price, CEO for Community Pharmacy London - CIO for GM Primary Care CIC
10:45 11:15

Managing expectations from all directions: you cannot do everything!

PMA Theatre

Speakers

Tracy Dell, Practice Manager, Trainer & Independent Consultant
11:30 12:00

How to retain employees and boost staff morale; building the sustainable workforce

PMA Theatre

Speakers

Denise Smith, Practice Manager - Merepark Medical Centre
13:00 13:30

Unlocking the power of IT: digital patient engagement and reducing workload through smarter digital solutions

PMA Theatre

Speakers

Ben Scorer, Primary Care IT Consultant
13:45 14:15

Practice Assessment & Challenges

PMA Theatre

Speakers

Michelle Carmichael, Business Manager - Long Lane Medical Centre
14:30 15:00

CQC 2025: update and top tips

PMA Theatre

Speakers

Martin Norton FPMA, Practice Business Manager and Management Consultant - Guildford, Surrey
15:30 16:30

PMA networking & awards

PMA Theatre

09:15 09:45

CQC inspection and good governance

PMA Theatre

Speakers

Daniel Vincent, Former Practice Manager and Partner - Enhanced Primary Care
10:00 10:30

Workforce and contingency planning in general practice

PMA Theatre

Speakers

Tracy Dell, Practice Manager, Trainer & Independent Consultant
10:45 11:15

Keeping General Practice safe: Addressing challenges related to safety, security, and infection control

PMA Theatre

Speakers

Michelle Carmichael, Business Manager - Long Lane Medical Centre
11:30 12:00

Artificial Intelligence and its impact in primary care

PMA Theatre

Speakers

Ben Scorer, Primary Care IT Consultant
13:00 13:30

Greener Practice

PMA Theatre

overview of how to become a greener practice. Tips hints, methods and quick winshow to make a start, how to document progress, change management

Speakers

Tracy Dell, Practice Manager, Trainer & Independent Consultant

Stephanie Bouckley, Practice Nurse - Spring Hall Surgery
13:45 14:45

One Primary Care: uniting general practice, pharmacy, dentistry and optometry for the future.

PMA Theatre

Speakers

Conor Price, CEO for Community Pharmacy London - CIO for GM Primary Care CIC

Michael Lennox, CEO - Community Pharmacy Somerset (LPC)

Phin Robinson, Director of Pure Unity Health Group - Pure Unity Health Group